Last updated: October 24, 2020
This Twelve Data Services Agreement (“Agreement”) is a legal agreement between Twelve Data Pte. Ltd. (“Twelve Data”, “us”, or “we”) and the entity or person (“you”, “your”, or “user”) who registered on the Twelve Data Account page to receive certain financial data, tools, and services that may be offered by Twelve Data and its affiliates (each, a “Service”). This Agreement describes the terms and conditions that apply to your use of the Services.
If you do not understand any of the terms of this Agreement, please contact us before using the Services. You may not access or use any Services unless you agree to abide by all of the terms and conditions in this Agreement.
“Twelve Data” refers to:
Twelve Data uses automatic renewal for Product subscriptions. Information about the a) renewal period, b) termination details and c) termination notice can be found in the relevant section of these Terms.
Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
Unless otherwise specified, the terms of use detailed in this section apply generally when using Twelve Data.
Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally
indicated within this document.
To use the Service Users must register or create a User account, providing all required data or information in a
complete and truthful manner. Failure to do so will cause unavailability of the Service.
Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are
also required to choose passwords that meet the highest standards of strength permitted by Twelve Data.
By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Twelve Data has no obligation to issue credits or refunds to Customer for unauthorized use of Customer’s Account or API Key.
Users are required to immediately and unambiguously inform us via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.
Registration of User accounts on Twelve Data is subject to the conditions outlined below. By registering, Users agree to meet such conditions.
Users can terminate their account and stop using the Service at any time by doing the following:
Twelve Data reserves the right, at its sole discretion, to suspend or delete at any time and without notice,
User accounts which it deems inappropriate, offensive or in violation of these Terms, you shall have no right to
obtain any refund or credit for the subscriptions fees you have paid.
The suspension or deletion of User accounts shall not entitle Users to any claims for compensation,
damages or reimbursement.
The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from
paying any applicable fees or prices.
Unless where otherwise specified or clearly recognizable, all content available on Twelve Data is owned or
provided by us or licensors.
We undertake its utmost effort to ensure that the content provided on Twelve Data infringes no applicable legal
provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are
kindly asked to preferably report related complaints using the contact details provided in this document.
All data provided on Twelve Data is provided for informational purposes only, and is not intended for trading or investing purposes. Stock prices displayed in the ticker are from a subset of exchanges.
Twelve Data holds and reserves all intellectual property rights for any such content.
Users may not therefore use such content in any way that is not necessary or implicit in
the proper use of the Service.
In particular, but without limitation, Users may not copy, download, share (beyond the limits
set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit,
transfer/assign to third parties or create derivative works from the content available on Twelve Data,
nor allow any third party to do so through the User or their device, even without the User's knowledge.
Where explicitly stated on Twelve Data, the User may download, copy and/or share some content available
through Twelve Data for its sole personal, commercial, and non-commercial use and provided that the copyright
attributions and all the other attributions requested by us are correctly implemented.
Any applicable statutory limitation or exception to copyright shall stay unaffected.
We allow Users to upload, share or provide their own content to Twelve Data.
By providing content to Twelve Data, Users confirm that they are legally allowed to do so and that they are
not infringing any statutory provisions and/or third-party rights.
Users acknowledge and accept that by providing their own content on Twelve Data they grant us a non-exclusive, fully paid-up and
royalty-free license to process such content solely for the operation and maintenance of Twelve Data as contractually required.
To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide to Twelve Data.
Users acknowledge, accept and confirm that all content they provide through Twelve Data is provided subject to the same general
conditions set forth for content on Twelve Data.
Users are solely liable for any content they upload, post, share, or provide through Twelve Data. Users acknowledge and
accept that we do not filter or moderate such content.
However, we reserve the right to remove, delete, block or rectify such content at its own discretion and to,
without prior notice, deny the uploading User access to Twelve Data:
The removal, deletion, blocking or rectification of content shall not entitle Users that have provided such
content or that are liable for it, to any claims for compensation, damages or reimbursement.
Users agree to hold us harmless from and against any claim asserted and/or damage suffered due to content
they provided to or provided through Twelve Data.
Through Twelve Data Users may have access to external resources provided by third parties. Users acknowledge
and accept that we have no control over such resources and are therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights
in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
Twelve Data and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of Twelve Data and/or the Service violates no applicable law,
regulations or third-party rights.
Therefore, we reserve the right to take any appropriate measure to protect legitimate interests including by denying
Users access to Twelve Data or the Service, terminating contracts, reporting any misconduct performed through Twelve Data
or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage
or are suspected to engage in any of the following activities:
Twelve Data gives Users the opportunity to receive advantages if, as a result of their recommendation,
any new User purchases a Product offered on Twelve Data.
In order to take advantage of this offer, Users may invite others to purchase the Products on Twelve Data
by sending them a tell-a-friend code provided by us. Such codes can only be redeemed once.
If upon purchase of the Products on Twelve Data any of the persons invited redeems a tell-a-friend code,
the inviting User shall receive the advantage or benefit (such as: a price reduction, an additional service
feature, an upgrade etc.) specified on Twelve Data.
Tell-a-friend codes may be limited to specific Products among those offered on Twelve Data.
We reserve the right to end the offer at any time at its own discretion.
While no general limitation applies to the number of persons that can be invited, the amount of advantage
or benefit that each inviting User can receive, may be limited.
The software embedded in or related to Twelve Data is provided under a some-rights-reserved license.
This means that Users are granted broad rights, including but not limited to the rights to use, execute,
copy or distribute the software, to the extent determined by such license.
The terms of such license shall always prevail upon conflicting, divergent or inconsistent provisions of these Terms.
In particular, Twelve Data and/or the software thereto related are provided under a MIT License license,
allowing Users to access and use the software’s source code.
Users may access their data relating to Twelve Data via the Application Program Interface (API). Any use of the API, including use of the API through a third-party product/service that accesses Twelve Data, is bound by these Terms and, in addition, by the following specific term: the User expressly understands and agrees that we bear no responsibility and shall not be held liable for any damages or losses resulting from the User’s use of the API or their use of any third-party products/services that access data through the API.
Some of the Products provided on Twelve Data, as part of the Service, are provided on the basis of payment.
The fees, duration and conditions applicable to the purchase of such Products are described below and in the
dedicated sections of Twelve Data.
To purchase Products, the User must register or log into Twelve Data.
Prices, descriptions or availability of Products are outlined in the respective sections of Twelve Data
and are subject to change without notice. The characteristics of the chosen Product will be outlined
during the purchasing process. Services are billed in advance and are non-refundable.
Any steps taken from choosing a Product to order submission form part of the purchasing process.
The purchasing process includes these steps:
When the User submits an order, the following applies:
All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.
Users are informed during the purchasing process and before order submission, about any fees, taxes and
costs that they will be charged.
Prices on Twelve Data are displayed either exclusive or inclusive of any applicable fees,
taxes and costs, depending on the section the User is browsing.
We may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of Twelve Data.
Offers and discounts are always granted at the Twelve Data’s sole discretion.
Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.
Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an
offer or discount is limited by time, the time indications refer to the time zone of the Twelve Data, as
indicated in the ours location details in this document, unless otherwise specified.
Offers or discounts can be based on Coupons. If breach of the conditions applicable to Coupons occurs,
we can legitimately refuse to fulfill its contractual obligations and expressly reserves the right to
take appropriate legal action to protect its rights and interests.
Notwithstanding the provisions below, any additional or diverging rules applicable to using the Coupon
displayed in the corresponding information page or on the Coupon itself shall always prevail.
Unless otherwise stated, these rules apply to the use of Coupons:
Information related to accepted payment methods are made available during the purchasing process.
Some payment methods may only be available subject to additional conditions or fees. In such cases related
information can be found in the dedicated section of Twelve Data.
All payments are independently processed through third-party services. Therefore, Twelve Data does not collect
any payment information – such as credit card details – but only receives a notification once the payment
has been successfully completed.
If payment through the available methods fail or is refused by the payment service provider, the Twelve Data
shall be under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed
or refused payment shall be borne by the User.
If Users authorize the PayPal feature which allows future purchases, Twelve Data will store an identification code
linked to the Users’ PayPal account. This will authorize Twelve Data to automatically process payments for
future purchases or recurring installments of past purchases.
This authorization can be revoked at any time, either by contacting us or by changing the user settings offered by PayPal.
Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Twelve Data.
The purchased service shall be performed or made available within the timeframe specified on Twelve Data or as communicated before the order submission.
Subscriptions allow Users to receive a Product continuously or regularly over a determined period of time.
Paid subscriptions begin on the day the payment is received by the Twelve Data.
In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may
cause service interruptions.
Subscriptions are automatically renewed through the payment method that the User chose during purchase, unless
the User cancels the subscription within the deadlines for termination specified in the relevant section of
these Terms and/or Twelve Data.
The renewed subscription will last for a period equal to the original term.
Recurring subscriptions may be cancelled at any time by sending a clear and unambiguous cancellation notice to us using the contact details provided in this document, or by using the corresponding controls inside Twelve Data Dashboard. You shall remain access to any paid services until the billing period ends, but you will not receive a refund or credit for any days remaining in your current billing period.
If the notice of termination is received by us before the subscription renews, the cancellation shall take effect as soon as the current period is completed.
The Twelve Data’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
To ensure the best possible service level, the Twelve Data reserves the right to interrupt the Service for maintenance,
system updates or any other changes, informing the Users appropriately.
Within the limits of law, the Twelve Data may also decide to suspend or terminate the Service altogether. If the Service is
terminated, the Twelve Data will cooperate with Users to enable them to withdraw Personal Data or information in
accordance with applicable law.
Additionally, the Service might not be available due to reasons outside the Twelve Data’s reasonable control, such as
“force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).
Users enrolled in the free subscription may only use the Services for personal, non-commercial purposes and may not display or
distribute Twelve Data Services to third parties in any manner.
Under specific paid plans Users might distribute Twelve Data Services, Users must state that the data was provided by
Twelve Data and provide a hyperlink to https://twelvedata.com.
This Service Level Agreement for Twelve Data Services (this “SLA”) is a part of your Twelve Data Services Agreement (the “Agreement”). Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement. This SLA applies to the Twelve Data Services listed herein (a “Service” or the “Services”) but does not apply to separately branded services made available with or connected to the Services or to any on-premises software that is part of any Service.
If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. We will provide at least 90 days’ notice for adverse material changes to this SLA.
We guarantee that API Services for Enterprise and higher subscriptions will respond to requests to perform operations at
least 99.95% of the time.
Monthly Uptime % = (Maximum Available Minutes - Downtime) / Maximum Available Minutes x 100
No SLA is provided for the following:
In order to be eligible for any of the credits described above, the User must notify Twelve Data support within 30 days from the time User becomes eligible to receive credits. User must also provide Twelve Data with log files showing loss of external connectivity errors with date and time for those errors. If User fails to comply with these requirements, User will lose its right to receive a Financial Credit.
| MONTHLY UPTIME PERCENTAGE | SERVICE CREDIT |
|---|---|
| < 99.95% | 10% |
| < 99% | 25% |
To learn more about the use of their Personal Data, Users may refer to the privacy policy of Twelve Data.
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to Twelve Data are the exclusive property of the Twelve Data or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with Twelve Data are, and remain, the exclusive property of the Twelve Data or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
We reserve the right to amend or otherwise modify these Terms at any time. In such cases, we will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User for the future.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to
be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either
party to terminate the Agreement.
The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain
any previous version from the Twelve Data.
If required by applicable law, we will specify the date by which the modified Terms will enter into force.
We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Twelve Data.
These Terms are governed by the law of Singapore, without regard to conflict of laws principles.
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of Singapore.
Users may bring any disputes to the Twelve Data and we will try to resolve them amicably.
While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the
use of Twelve Data or the Service, Users are kindly asked to contact us at the contact details provided in this document.
The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase,
or account, to the Twelve Data’s email address specified in this document.
We will process the complaint without undue delay and within 21 days of receiving it.
Contact email: info@twelvedata.com
Twelve Data Pte. Ltd. - 20A Tanjong Pagar Road, Singapore 088443