Refund policy
Last updated: January 1, 2026
At Twelve Data, we strive to provide our customers with reliable and high-quality financial data services. Our commitment is to ensure you have the tools and insights needed for your financial decision-making. Please read our refund policy carefully before purchasing any of our subscription plans or services.
General policy
- No refunds policy: all purchases, including subscription plans and additional services, are final and non-refundable. Once a payment has been processed, it cannot be reversed or refunded, regardless of usage.
- Trial period: to help you evaluate our services, we offer a free tier (Basic plan) with limited features. We encourage you to use this option before committing to a paid plan. By subscribing to a paid plan, you acknowledge that you have reviewed and understood the features and limitations of our services.
- Account upgrades or downgrades: changes to your subscription (e.g., upgrading or downgrading plans) will take effect immediately or at the end of your current billing cycle, depending on the specific terms of the plan. No refunds or credits will be provided for unused time or features from previous plans.
- Billing disputes: if you believe there is an error with your billing or payment, please contact our support team at support@twelvedata.com within 7 days of the charge. We will review the issue and address any errors, if applicable, but this does not guarantee a refund.
- Exceptional circumstances: while our no-refund policy is strict, we may consider exceptions in cases of double billing, technical errors on our end, or other extraordinary circumstances. These will be reviewed on a case-by-case basis, and any refunds or credits are issued solely at our discretion.
Contact us
If you have any questions or concerns about this refund policy, please reach out to us at:
By using our services and completing a purchase, you agree to the terms of this refund policy.
We appreciate your understanding and thank you for choosing Twelve Data for your financial data needs.