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This Cookie Policy explains how Twelve Data Pte. Ltd. (“Twelve Data”, “we”, “us”, or “our”) (UEN No. 202006058W) uses cookies and similar technologies when you visit our website or use our services.
This policy should be read together with our Privacy Policy, which explains how we process personal data more generally.
Cookies are small text files that are placed on your device (computer, smartphone, or other internet-enabled device) when you visit a website. Cookies are widely used to make websites work efficiently, enhance user experience, and provide information to website operators.
Cookies may be:
Twelve Data uses cookies for operational, functional, analytics and advertising purposes. The categories below explain what each is used for and how you can control them.
These cookies are essential for the operation, security, and integrity of our website and services. They enable core functionality such as authentication, session management, and security protections.
These cookies cannot be disabled through our systems.
These cookies help us understand how visitors use our website, including pages viewed, traffic sources, actions taken and general location. This information is linked to a randomly generated identifier rather than to your name.
We use analytics cookies to improve the performance and usability of our website.
These cookies enable enhanced functionality and personalization, such as remembering user preferences and consent choices.
These cookies are used to measure the performance of our advertising and to show you relevant advertising on other websites. Information collected through them is made available to advertising providers including Google and LinkedIn.
Under California law, the use of these cookies constitutes selling and sharing personal information. In the European Economic Area and the United Kingdom they are only set if you accept them.
Below is a non-exhaustive list of cookies commonly used on our website:
| Cookie | Duration | Description |
|---|---|---|
| laravel_cookie_consent | 1 year | Stores your cookie consent choices so we can honor them on subsequent visits. |
| laravel_session | 2 hours | Maintains your authenticated session between requests. |
| XSRF-TOKEN | 2 hours | Protects against cross-site request forgery (CSRF) by validating form submissions. |
| instance | Session | Set by our load balancer to keep you on a consistent server instance for the duration of your visits. Technical routing only. |
| _banner_* | 1 year | Remembers that a specific announcement banner was dismissed so it is not shown again. |
| __cf_bm | 30 minutes | Cloudflare sets this cookie to manage and mitigate automated traffic and protect the website from bots. |
| cf_clearance | 1 hour | Cloudflare sets this cookie to store proof that a security challenge (such as the Turnstile check on our forms) was passed, so you are not repeatedly challenged. |
| __cfruid | Session | Cloudflare sets this cookie to identify trusted web traffic. |
| _cfuvid | Session | Cloudflare sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services. |
| __stripe_mid | 1 year | Stripe sets this cookie on our payment pages to prevent fraud by recognising your browser. |
| __stripe_sid | 30 minutes | Stripe sets this cookie to prevent fraud during a single payment session. |
| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | Google Analytics sets this cookie to distinguish unique visitors. |
| _ga_* | 2 years | Google Analytics (GA4) sets this cookie to persist session state. |
| _clck | 1 year | Microsoft Clarity sets this cookie to persist the Clarity user ID and preferences. |
| _clsk | 1 day | Microsoft Clarity sets this cookie to connect multiple page views into a single session recording. |
| CLID | 1 year | Microsoft Clarity sets this cookie to record whether it has seen this browser before. |
| MUID | 1 year | Microsoft sets this cookie to identify unique browsers visiting Microsoft sites, used for analytics and session data. |
| ANONCHK | 10 minutes | Microsoft sets this cookie to validate and store analytics session data (used together with MUID). |
| SM | 1 day | Microsoft Clarity sets this cookie as part of its session recording infrastructure. |
| MR | 1 year | Microsoft (Bing/Clarity) sets this cookie to collect anonymized user behavior data to improve advertising and analytics. |
| SRM_B | 1 year | Microsoft sets this cookie to store a unique, anonymized user ID for advertising and analytics purposes across Bing-related services. |
| Cookie | Duration | Description |
|---|---|---|
| intercom-session-* | 1 week | Intercom — keeps the support chat session active. |
| intercom-id-* | 9 months | Intercom — anonymous visitor identifier for the support chat. |
| intercom-device-id-* | 9 months | Intercom — device identifier for the support chat. |
| Cookie | Duration | Description |
|---|---|---|
| _gcl_au | 3 months | Google Ads (conversion linker) sets this cookie to store and track conversion attribution. |
| IDE | 2 years | Google (DoubleClick) sets this cookie to measure and improve the relevance of ads shown to you across the web. |
| referral | 1 year | Remembers the referral code from a ?ref= link so that a sign-up is attributed to the referrer. |
Our tag manager may set additional Google Ads cookies (for example _gcl_aw, IDE, or test_cookie) depending on active campaigns. The exact cookies used may change depending on website features and updates.
We take reasonable steps to limit the amount of information collected through cookies and to restrict its use to the purposes described in this policy.
Where analytics cookies are used, IP anonymisation is enabled where supported. Analytics data is used to understand and improve how our website performs.
Advertising cookies are used only for the purposes described in section 2(d). You can switch them off at any time using the cookie settings link in our footer.
For users located in the European Union or United Kingdom, non-essential cookies (including analytics and functional cookies) are placed only after you have provided explicit consent via our cookie consent banner or preference tool, in accordance with GDPR and ePrivacy requirements.
For users in other jurisdictions, including Singapore and the United Arab Emirates, cookies are used in accordance with applicable local data protection and transparency laws.
You can change or withdraw your cookie choices at any time using the cookie settings link in our footer. You can also block or delete cookies through your browser settings.
If you are in California, you can opt out of the selling and sharing of your personal information using the Do Not Sell or Share My Personal Information link in our footer, or by switching off advertising cookies in cookie settings.
Please note that disabling certain cookies may affect the functionality or performance of our website.
Our use of advertising cookies constitutes selling and sharing personal information under California law. You can opt out at any time using the Do Not Sell or Share My Personal Information link in our footer, or by switching off advertising cookies in cookie settings.
Some cookies are set by third-party service providers that support our services, such as:
These third parties may process information collected through cookies in accordance with their own privacy policies. Twelve Data does not control how third parties use their cookies.
Cookies may be:
The duration of each cookie depends on its purpose and configuration.
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, our services, or applicable laws. The "Last updated" date at the top of this policy indicates when it was most recently revised.
Material changes will be communicated via our website or, where appropriate, through account notifications.
If you have any questions about this Cookie Policy or our use of cookies, please contact us at:
Twelve Data Pte. Ltd.
20A Tanjong Pagar Road
Singapore 088443
Website: https://twelvedata.com
Email: legal@twelvedata.com
Support: support@twelvedata.com