Tech Mahindra Ltd.

BARCELONA, Spain, March 3, 2026 /PRNewswire/ -- Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, announced a collaboration with NVIDIA to introduce an industry-first AI-powered Telco Network Operations Reasoning Agent. The solution is designed to help Communication Service Providers (CSPs) accelerate their journey toward Level 4+ (L4+) autonomous networks by transforming traditional Network Operations Centers (NOCs) into intelligent, closed-loop operations.

The solution is delivered through Tech Mahindra's Orion platform, combining AI engineering, domain expertise, and human-in-the-loop design. Additionally, it ensures enterprise-grade trust without using customer or Personally Identifiable Information (PII) allowing CSPs to safely operationalize artificial intelligence (AI) while maintaining data privacy and governance. The collaboration highlights Tech Mahindra's capabilities in helping operators advance toward L4+ autonomy through scalable, production-ready AI frameworks.

Amol Phadke, Chief Transformation Officer, Tech Mahindra, said, "Network operations centers still rely on rule-based, open-loop workflows with significant manual intervention. Engineers continue to spend considerable time correlating alarms, logs, and performance data across systems, impacting resolution times and operational efficiency. Our collaboration with NVIDIA addresses this challenge by embedding AI-driven reasoning into the core of network operations. By enabling intelligent, closed-loop execution, we are helping Communication Service Providers (CSPs) move decisively toward simplified operations aligned with L4+ autonomous network ambitions."

The AI reasoning agent within the solution enables CSPs to move beyond conventional automation by embedding contextual intelligence directly into network operations. It supports autonomous alarm validation, root-cause analysis, and resolution across Operations Support Systems (OSS) and Business Support Systems (BSS) environments, enabling faster incident handling, greater operational consistency, and a better customer experience. A key differentiator of the solution is its extensibility, as once CSPs deploy a foundational Large Telco Model, they can build and scale domain-specific reasoning agents that integrate with their existing data lakes, tools, and workflows. Leveraging NVIDIA AI Enterprise software, Tech Mahindra customized a reasoning model with synthetic and anonymized data using NVIDIA NeMo and deployed it as NVIDIA NIM inference microservice. The model provided 2-3x improvement in accuracy compared with a non-fined tuned model.

Chris Penrose, Vice President, Global Business Development – Telecom, NVIDIA, said, "Network operations demand rapid decision-making across complex, real-time environments. By combining NVIDIA's AI software stack with Tech Mahindra's deep telecom expertise, this collaboration enables CSPs to deploy reasoning-based AI systems that can act, adapt, and learn within live NOC environments. Together, we are laying the groundwork for a new era of autonomous, resilient, and intelligent networks."

The transition to autonomous networks is an iterative and ecosystem-driven journey, as modular architecture and reusable pipelines enable CSPs to adopt AI reasoning incrementally and scale it across their operations. The collaboration reinforces Tech Mahindra's commitment to driving AI innovation in telecom and redefining network operations through intelligent automation, deep learning, and multimodal AI models.

For more information on how TechM can partner with you to meet your Scale at Speed™ imperatives, please visit https://www.techmahindra.com

Media contact:

Abhilasha.Gupta@TechMahindra.com

media.relations@techmahindra.com

Logo: https://mma.prnewswire.com/media/2804444/Tech_Mahindra_New_Logo.jpg

View original content:https://www.prnewswire.co.uk/news-releases/tech-mahindra-advances-ai-driven-autonomous-network-operations-for-csps-globally-with-nvidia-302702436.html

PUNE, India, Oct. 28, 2025 /PRNewswire/ -- Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, and Crosscall, a European technology innovator specializing in mission-critical mobile solutions, today announced a collaboration to transform enterprise mobility across North America. The collaboration will focus on device testing and certification, joint artificial intelligence (AI) and machine learning (ML) application development, and highly targeted sales enablement of turnkey solutions for Business-to-Business (B2B) and enterprise channels. 

Tech Mahindra will integrate Crosscall's intelligent devices, precision-engineered accessories, and connectivity solutions with its enterprise digital solutions and services for global customers. The collaboration will also focus on device certification and market access, leveraging Tech Mahindra's lab ecosystem and carrier relationships to accelerate Crosscall's entry across major U.S. telecom operators through their partnership with Quality One Wireless. Further, Tech Mahindra will jointly develop intelligent applications optimized for Crosscall's rugged devices to enhance real-time decision-making, predictive maintenance, and safety in extreme environments.

Manish Mangal, President and Head -- Americas Communication Business, Tech Mahindra, said, "The future of rugged devices lies in their ability to serve as intelligent enablers across some of the most challenging environmental conditions. Crosscall's robust hardware, combined with Tech Mahindra's strengths in certification, testing, and AI-driven application development, brings together the resilience of purpose-built devices with the intelligence of advanced technologies. The partnership will redefine how enterprises and telcos harness connected ecosystems to deliver safety, efficiency, and innovation at scale."

Joint go-to-market efforts will focus on oil & gas, manufacturing, and telecommunications sectors, with streamlined Request for Proposals (RFPs) responses and coordinated sales enablement. Tech Mahindra gains an expanded device certification portfolio and strategic technology partner with deep expertise in resistance engineering, professional UX design, and enterprise connectivity solutions. Crosscall accelerates market penetration through Tech Mahindra's established enterprise relationships and comprehensive managed services capabilities, bringing its technical innovation in device durability, AI-powered systems, and mission-critical connectivity (including private network and eMBMS technologies) to North American enterprises.

Nicolas Zibell, CEO, Crosscall, said, "Crosscall is proud to join forces with Tech Mahindra to shape the future of enterprise mobility. By combining our rugged devices with Tech Mahindra's digital expertise, we deliver mission-critical solutions that empower businesses and fuel growth across the U.S. and beyond."

John Chiorando, CEO, Quality One Wireless, said, "Q1W is excited to expand our exclusive North America channel opportunities with Crosscall by supporting their partners and ensuring best in class distribution and care of Crosscall devices."

The collaboration reinforces Tech Mahindra and Crosscall's commitment to drive AI innovation and redefine mobility solutions through enterprise channels across key industrial verticals. Crosscall will integrate its advanced technology ecosystem with Tech Mahindra's solution portfolio, including Factory 4.0, Private 5G Networks, Device Management & Orchestration, and End-to-End Managed Services.

For more information on TechM, please visit https://www.techmahindra.com

Our Website & Social Media Channels: Website | LinkedIn | X

Logo: https://mma.prnewswire.com/media/2804444/Tech_Mahindra_New_Logo.jpg

View original content:https://www.prnewswire.com/news-releases/tech-mahindra-and-crosscall-collaborate-to-deliver-ai-powered-mobility-solutions-across-north-america-302596754.html

SOURCE Tech Mahindra